Return Policy

Updated: 1 November 2026

Returning an online purchase

For online purchases covered by the statutory right of withdrawal, you may notify us that you wish to withdraw within 14 calendar days after receiving the goods, without giving a reason. Applicable legal exceptions, such as clearly personalised goods, will be explained before purchase.

How to request a return

Email info@lemann.fashion with your name, order number, items to return and a clear statement that you wish to withdraw. Keep a copy of your notice and proof of dispatch. We will provide return instructions and the appropriate return address.

Send the goods back within 7 calendar days after notifying us, unless we arrange collection. Please keep the items and packaging in good condition. You may inspect and try an item as you would in a shop; use beyond what is necessary to assess it may reduce the refund to reflect lost value. An order confirmation or other proof of purchase can identify the transaction.

Any direct return-shipping cost payable by you must have been disclosed before purchase; otherwise we cover that cost. Contact us before sending an item so the return can be routed correctly.

Refunds

Refunds are made without undue delay and within 14 calendar days of your withdrawal notice, including the standard outbound delivery charge where applicable. We may wait until the goods or evidence of return are received. We use the original payment method unless you agree otherwise without extra cost.

After a card refund is initiated, our published processing estimates are 1–3 working days for Bank of Georgia cards and around 5–7 working days for other banks. Bank processing can vary; these estimates do not extend statutory deadlines.

Faulty, damaged or incorrect items

Contact us with the order details and, where useful, photos. Your rights concerning faulty or misdescribed goods are separate from change-of-mind returns and are not limited to the withdrawal period. Available remedies depend on the circumstances and applicable law. Do not send bank security details with your request.

See the Georgian Law on the Protection of Consumer Rights and the consumer agency’s guidance. You may contact the competent consumer authority or a court if a complaint remains unresolved.

International returns

Contact us before arranging an overseas return so we can confirm the correct address and customs instructions. Giving a clear withdrawal notice on time is sufficient to exercise an applicable withdrawal right; it does not depend on our prior approval. Please do not send a parcel to a payment provider or an address taken from an old shipping label without checking the return destination.

For purchases to which EU or UK distance-selling withdrawal rules apply, notify us within 14 calendar days after delivery and dispatch the goods within 14 calendar days after your notice. This replaces the seven-day return-dispatch period stated above for those purchases. Any longer mandatory period applicable to your purchase is preserved. For orders delivered in separate parcels, the applicable legal rule determines when the withdrawal period begins.

Unless we agree to cover them or the law requires otherwise, you pay direct change-of-mind return postage only where this was disclosed before purchase. International return postage can be higher than domestic postage; ask for the return destination and a carrier estimate before buying. Use suitable protective packaging and keep proof of postage. Tracking is recommended, but does not replace your statutory rights.

Condition, exchanges and refund scope

Try clothing and accessories carefully as you would in a shop. Include supplied accessories, labels and packaging where possible. Missing packaging does not automatically remove a statutory withdrawal right. Any deduction for diminished value must relate to handling beyond what is necessary to establish the goods’ nature, characteristics and functioning and must be permitted by law. Sale items retain the same statutory rights as full-price items.

Exchanges depend on availability: contact us to discuss a different size or colour. We will not require you to accept an exchange or store credit where you are entitled to a refund. For a full withdrawal, we refund the standard outbound delivery cost where required; the additional cost of an optional premium service need not be refunded. For a partial return, we will explain how any delivery refund is calculated under the applicable rules.

Import charges paid directly to a customs authority or carrier are not funds received by Lemann. Any recovery of those charges follows that authority’s or carrier’s procedure; we can provide the order and return documents available to us. This does not exclude any reimbursement we are legally required to make.

Defects and a simple withdrawal notice

For faulty, damaged or incorrect goods, we will arrange an appropriate remedy and cover necessary return costs where required by law. Depending on the applicable rules and circumstances, remedies may include repair, replacement, a price reduction or refund. Where EU consumer guarantee rules apply, the minimum legal guarantee is two years from delivery; longer national protections remain available.

You can use this wording, or any other clear statement: “I wish to withdraw from my purchase. Order number: …; items: …; received on: …; customer name: …; contact email: …; notice date: ….” Send it to info@lemann.fashion. A reason or photograph is not required for a change-of-mind withdrawal.